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Terms & Conditions

Shipping & Delivery

Critical Hit is proud to offer free regular mail shipping within Australia for orders over $99 which are not oversized, overweight, or exceptionally fragile.

Due to increasing demands for a wide range of stock and sales at conventions, our website inventory may at times incorrectly display an item as being in stock. Please note that when you place your order, we guarantee that we will ship it out to you as fast as we can. If an item you order is out of stock, you will receive an e-mail advising you as to when we expect it to arrive.

Shipping duration may vary depending on your order. Most orders will be dispatched from our store within a day or two of receiving payment confirmation; however, during busy periods, it may take up to a week.

Average shipping time is a few days to a week depending on your distance from Melbourne, Victoria. If your order does not arrive within two weeks of receiving your shipping confirmation, please contact [email protected] to let us know.

Privacy & Security

We are committed to protecting our customer’s privacy and are open about our methods in regards to the collection of customer data.
As part of the checkout process you will have to provide us with details for delivery not limited to your full name and address. Depending on your checkout method further information may be required to complete an order. If you are concerned about your privacy in online stores we recommend using Paypal as your payment method as they are a trusted company for managing online sales and have a good track record in regards to privacy and security of information.
Please be aware that certain ways that you use the site will also be tracked such as what items you look at and purchase so that we can see how people utilize the site.

Returns & Replacements

Critical Hit Pty. Ltd. will not accept change of mind exchanges without prior contact and discussion. Refunds will be accepted in exceptional circumstances, such as faulty products or extended waiting periods. Please ensure you retain your receipt or invoice for proof of purchase. The refund amount will be the total value of the product minus any shipping costs incurred by us. In the case of free shipping the refund amount will be reduced by the cost of regular mail. With all refunds be sure to contact us ahead of time as there are times when the office is not open during regular shipping hours.

For in store purchases Refunds are available within 1 day of purchase and exchanging for other stock or gift cards is valid within 2 weeks of purchase. For online orders the same time limits apply and begin from the date of delivery/collection.

Due to copyright laws, Critical Hit Pty Ltd can only accept returns of unopened stock of video games. This applies to merchandise as well as opened stock is instantly reduced in value and therefore unable to be resold at full price. Any returned stock that is found to have been opened will not be refunded and any costs to return the product will not be covered by Critical Hit.

In the case where the return is due to an error on behalf of Critical Hit Pty. Ltd., for example an incorrect item, a refund or exchange will occur free of charge.

Goods that arrive damaged on arrival are considered the fault of shipping/handling therefore any damage to product is not covered under regular mail and no exchange or refund will be offered. In regards to registered or insured post for any instance with damaged stock we will start an inquiry with them and should we be successful in reclaiming any losses you will be offered a partial or full refund or exchange. We strongly recommend to use registered or insured post if you are afraid of any damage!

Postage, Refunds, Returns and Exchanges

Refunds will be issued less any postage costs incurred in the mailing of the product.

Critical Hit Pty. Ltd. will not accept change of mind on clearance and/or sale items.

In the case where the return is due to an error on behalf of Critical Hit Pty. Ltd., for example, an incorrect item is shipped, this will occur free of any charge.

Due to copyright laws, Critical Hit Pty Ltd can only accept returns of unopened stock, and any opened stock may only be replaced with the same item.

Errors, misprints and omissions may sometimes occur during the normal operation of the site. Critical Hit Pty. Ltd. does not guarantee that products offered on our website will be available when ordered or afterwards.

Critical Hit reserves the right to at any time to correct any error, inaccuracy or omission; change the products available on the Website, or the prices, fees, and specifications of such products, or any promotional offers and any other Website content; reject, correct, or cancel any order, including accepted orders, for any reason.

Any advertisement on the website is an invitation to treat, rather than an offer to sell. All prices are quoted in Australian dollars unless otherwise noted.

Conditions of Use

Errors, misprints and omissions may sometimes occur during the normal operation of the site. Critical Hit Pty. Ltd. does not guarantee that products offered on our website will be available when ordered or afterward.

Critical Hit reserves the right to at any time to correct any error, inaccuracy or omission; change the products available on the Website, or the prices, fees, and specifications of such products, or any promotional offers and any other Website content;

(c) reject, correct, or cancel any order, including accepted orders, for any reason.

Any advertisement on the website is an invitation to treat, rather than an offer to sell. All prices are quoted in Australian dollars unless otherwise noted.

Limits

Please be aware that limits to certain stock lines may apply. These limits include, but are not limited to;

a) A maximum quantity of 3 of 1 particular Pop! Vinyl.

b) A maximum quantity of 1 limited edition or otherwise restricted collectible.

Discounts

Discounts may not apply to certain restricted items. The usage of a discount code on a restricted item may lead to the automatic cancellation of your order.