Pre-Order Guide
Here at Critical Hit, we know that the demand for an online pre-ordering system has been high. Pre-ordering an item guarantees your order, allowing you to rest easy and not worry about missing out on release day. To offer our customers this peace of mind, Critical Hit is happy to offer a pre-order service for select items through our webstore.
Placing an order on a pre-order product in our webstore will lock in stock from our allocation, to be put aside specifically for you. Once your order has arrived in store in full, it will be dispatched to you.
Please be aware that each pre-order is limited to a number based on the allocation we have from our supplier. Once that allocation is reached, the pre-order will be closed. As each order affects our ordering habits and attracts transaction surcharges from our suppliers, the following change of mind policy is in place for pre-orders:
| Pre-Order Change of Mind | Standard Pre-Order | Special Pre-Order* |
| Before Arrival in Store | 20% of total price returned as store credit, any excess refunded | 50% of total price non-refundable, any excess refunded |
| After arrival in Store | 20% of total price non-refundable, any excess refunded | 50% of total price non-refundable, any excess refunded |
*Special Pre-order refers to pre-orders on products that we would not normally stock. It will be specifically listed on the website listing if this is the case.
Certain aspects of pre-orders are out of our control and therefore in certain situations the pre-order may not arrive as described to us. In those situations the following exceptional circumstances are allowed:
| Circumstance | Customer is entitled to: |
| Product arrives significantly different to as advertised | A full refund |
| Product is unable to be offered at the original price | A full refund |
| Product arrives outside original timeframe | A full refund if requested prior to arrival in store |
Please note that some damages may occur during the process of delivering items to us. While our suppliers take care to provide us with items in the way the manufacturer intended, unfortunately there may be situations where the manufacturer’s own packaging is faulty or not to individual customer expectations. Please understand that our damages policy applies to all pre-orders, and that we will not be able to provide cancellations, refunds, or exchanges on items that fall under the category of ‘Not Covered Damage’.
Tentative Pre-Orders
This status applies to products with limited or uncertain supply. Please note that orders are not guaranteed.
You will receive an email when we have confirmed if we are able to supply your order. Stock is prioritised by order date meaning earlier orders are more likely to be successful. If we are unable to supply you we are able to refund you in full. Tentative pre-orders are able to be cancelled for a full refund at any time up until your order is confirmed. Once confirmed it functions as a normal pre-order.
Our normal pre-orders function by listing our allocation and then disappearing from the website once sold through. This pre-order functions primarily the same way. The main difference is that we suspect there is the risk of our allocation being cut or all stock not being available in the first delivery. Our normal Pre-Order is used where we are 99+% sure we will be able to supply the goods. Tentative applies for items we are 80+% sure we will be able to supply the items. Items we are less than 80% sure we can supply are not listed or available for pre-order and are instead made available when they arrive in store.
