Critical Hit is proud to offer store pick-ups for online orders! If you have made a pick-up order, you will receive an e-mail from a member of staff when it is ready for collection. Staff are not authorized to release orders prior to that confirmation. To avoid disappointment, we do request you wait until you get an e-mail.
Critical Hit takes pride in carefully packaging orders of all types and sizes! Both satchel and boxed orders will have bubble wrapped used to protect your order as much as possible. Unfortunately, there are risks of damaged during transport. If that unfortunately happens to your order, please check out our damage policy.
We do aim to get our orders out within 48 hours. However, during busy periods it may take up to a week. If your order is urgent, please contact us as soon as possible with your order ID. We can then do our best to assist you.
We have two shipping options at various prices that are $7.95 and $14.20. The difference between the options is that the cheaper one will be sent via the cheapest option, normally satchel. The second option, $14.20, means your order is guaranteed parcel post. We do recommend for the $14.20 option if you are purchasing a collectable or fragile item.
In-stock orders over $99 will qualify for free delivery. If your order is oversized or overweight, we may contact you regarding additional shipping costs.
Our website doesn’t offer express post at this time. However, we are happy to send orders via express if you make a request! There may be additional postage to express post.